Privacy Policy

Introduction

At PbmEquine, safeguarding your privacy is one of our highest priorities. This Privacy Policy explains how we collect, store, use, and share information when you interact with our website, products, and services. It also outlines your rights regarding your personal data and the steps we take to protect it. By using our services, you agree to the practices described in this statement.

Collection and Use of Personal Data

What is Personal Data?
Personal data refers to any information that can identify you directly or indirectly. This includes information that can be linked to other data to identify you. Anonymous or aggregated information that cannot be used to identify you is not considered personal data.

Why We Collect Personal Data
We process personal data to provide and improve our products and services, communicate with you, protect our systems and users, and comply with legal obligations. We always follow principles of legality, fairness, and transparency, and limit data collection to what is necessary for specific purposes. We also implement technical and organizational measures to maintain data security and integrity.

Types of Personal Data We Collect

1. Data You Provide Directly
When you interact with us, we may collect information you provide voluntarily, such as:

Account information when creating an account
Contact details when reaching out via email, chat, or support tools
Billing and shipping information during purchases
Data submitted in surveys, promotions, or contests

2. Data from Your Use of Our Services
We may automatically collect information when you visit our website or use our applications, including:

Device type, operating system, and browser version
IP address and unique device identifiers
Usage patterns, diagnostic information, and performance metrics
Approximate location based on IP address, GPS, or other technologies

This information helps us improve our services, ensure security, and deliver a better user experience.

How We Use Personal Data

Providing and Improving Our Services
We use personal data to deliver, maintain, and enhance our products and services. This may include analyzing data to improve functionality, conducting research, performing audits, and optimizing our offerings. Data may also be used to administer contests, promotions, or special programs in which you participate.

Communication and Customer Support
With your consent, we may use personal data to:

Send information about your account, transactions, or purchases
Respond to your questions and requests
Provide updates on our policies, products, and services
Deliver marketing communications regarding our products and services

You may withdraw consent for marketing communications at any time by contacting support@pbmequine.com. We may also share information with trusted third-party partners to deliver personalized content or offers, always based on your consent.

Security and Fraud Prevention
We use personal data to monitor, detect, and prevent fraudulent activity or other policy violations. This processing is based on our legitimate interest in protecting both our users and our business operations.

Cookies and Other Tracking Technologies

What Are Cookies?
Cookies are small text files stored on your device that help websites remember information. We also use similar technologies, including identifiers stored on your device or browser, to collect data about your interactions with our services.

How We Use Cookies
Cookies and related technologies help us:

Personalize content and improve the user experience
Measure the effectiveness of advertisements and promotions
Understand how users navigate our website
Maintain the security and integrity of our systems

You can adjust your browser settings to manage cookies. Disabling cookies may affect certain features of our website or services.

Disclosure of Personal Data

We do not sell your personal data. We may share information with:

Trusted partners who help deliver our services, process payments, or provide marketing and promotional services
Legal authorities when required by law or to protect our rights, property, and safety
Business transactions such as mergers, acquisitions, or sales of business assets

We only share personal data for the purposes outlined above and never for third-party marketing without your prior consent.

Data Storage, Transfer, and Processing

Legal Compliance
In some regions, such as the European Economic Area (EEA), we comply with local regulations including the GDPR. Where required, your consent may be obtained before processing personal data.

Business Operations and Transfers
Personal data may be shared with affiliated companies or transferred in the event of mergers, reorganizations, acquisitions, joint ventures, or sales of business assets.

Protecting Rights and Security
We may disclose data when necessary to enforce our policies, investigate fraud, respond to legal requests, protect national security, or ensure public safety.

Your Rights

You have the right to:

Access, correct, or delete your personal data
Restrict or object to certain processing activities
Receive a copy of your personal data in a portable format
Withdraw consent for marketing communications

To exercise these rights, contact support@pbmequine.com. We may request verification to confirm your identity before fulfilling requests. We will respond within a reasonable timeframe, typically within 30 days.

Third-Party Websites and Services

Our website may link to third-party websites, products, or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before interacting with them.

Data Security and Retention

We implement technical, administrative, and physical safeguards to protect your personal data from unauthorized access, alteration, or loss. Personal data is retained only as long as necessary for the purposes outlined in this policy or as required by law.

International Data Transfer

Your personal data may be stored or processed outside your country of residence. In such cases, the data protection laws may differ from those in your jurisdiction and may offer different levels of protection. If you do not agree to cross-border data transfers, please refrain from using our services.

Changes to This Privacy Policy

We may update this policy periodically to reflect changes in technology, legal requirements, or business practices. Your continued use of our services constitutes acceptance of the revised policy. If you do not agree, please stop using our services and contact us to close your account.