Return & Refund
30-Day Satisfaction Guarantee
Returns
If for any reason you are not fully satisfied with your purchase within 30 days, we gladly offer a full refund.
To return an item, please ensure it is in the same condition as received, including original packaging, and that it remains in good working order. We understand you may need to try the device, but please handle it carefully to avoid scratches or damage. Customers are responsible for return shipping costs.
To initiate a return, contact our Customer Support team at support@pbmequine.com. All returns must be approved by PbmEquine in advance. After approval, please ship your item to the following address: Recipient: BDCJUJC5130
Address: 5631 Ferguson Dr, Rear dock 18, Commerce California 90022, United States, 2137268888.
Items sent without prior authorization or to an incorrect address are the customer’s responsibility.
We reserve the right to decline refunds for items that do not meet these conditions. If a return is not authorized, the customer will be responsible for shipping the items back to them.
Refunds
After we receive and inspect your returned item, we will notify you via email regarding receipt and whether your refund has been approved or declined.
Approved refunds will be processed within 5 business days. The credit will be issued automatically to your original payment method, though it may take additional days for your bank or credit card company to post it.
If your refund is delayed:
- Check your bank account again.
- Contact your credit card company—refunds can take time to appear.
- Contact your bank if needed.
Still having issues? Reach out to us at support@pbmequine.com and we’ll assist you.
Exchanges
We replace items only if they arrive damaged or defective. To request an exchange for the same product, email us at support@pbmequine.com. After approval, please ship your item to the following address: 144-34 37th Avenue Flushing, NY 11354 United States
If the return is due to customer preference, the customer is responsible for shipping costs, determined by the shipping method chosen.
If the return is due to an error on our part—such as damaged or incorrect items—shipping costs for the return will be fully covered by PbmEquine.
